All orders are processed within 1-2 business days. Estimated delivery times are:
Within the UK.: 3-6 business days
Neighboring countries (Ireland, France, Netherlands, Belgium): 6-8 business days
Other international destinations: 6-10 business days
Remote areas: May take an additional 1-3 days
In case of extreme weather conditions or natural disasters, shipping delays of 1-6 days may occur.

Shipping fees are calculated as follows:
Orders over £50: Free shipping
Orders under £50: Flat shipping fee of £10

We accept Paypal、Credit Card as our secure payment method. All transactions are protected with SSL encryption to ensure the security of your financial data.

Once your order has been shipped, you will receive an email confirmation with a tracking number. You can use this number to track your shipment on the carrier’s website.

If your order has not been shipped yet, we may be able to cancel or modify it.
If your order has already been shipped, you will need to return it following our return policy.

Yes, we regularly offer promotions and discount codes.
Check our website https://www.maisonmargielauk.com/ for current deals.
Subscribe to our newsletter for exclusive offers.

We accept returns within 30 days of receiving your order.
Returns are free, and we provide a prepaid return label.
The item must be in perfect condition and in its original packaging.
Items marked as “non-returnable” are not eligible for return.

To request a refund, follow these steps:
Contact our customer support at Submit the form via the Contact Us page.
Return the item using the provided prepaid label.
Once we receive the item, refunds are processed within 1-2 business days.
The refund will be credited back to your original payment method (Paypal、Credit Card) within 1-2 business days.

If you receive a damaged, defective, or incorrect product, please contact us with a photo of the item. We will send a replacement or arrange a return based on your preference.

Yes, all our products come with a legal warranty of conformity and protection against hidden defects, in accordance with applicable laws. For warranty claims, please contact us.

Currently, we ship within the United Kingdom and select neighboring countries. To check if we can ship to your location, please verify at checkout or contact our customer service team.